Deliveries and Returns

Delivery of Artworks

Your orders are carefully shipped, mostly via La Poste (Colissimo tracked) for France and internationally, depending on the destination.

Delivery Zones & Restrictions

Certain countries or regions may be excluded due to:

• Of the customs restrictions
• Of the fragility of artworks (very large formats or bronze pieces)
• Of the local logistical conditions

 
Check exclusions and conditions on the website of La Poste Internationale.

Customs Fees & Taxes

For deliveries outside the EU:

• Of the customs fees may be applied upon arrival.
• These costs are the customer's responsibility and must be paid to release the package.

   

 Estimate possible fees with the customs simulator.

Insurance & Liabilities

During transport

• All artworks are insured against damage and loss.
• In case of an incident, you must:
  1. Refuse the package if the packaging is damaged.
  2. Contact us within 48h with photos for declaration.
     
     

⚠️ Once the package is accepted without reservation, the insurance liability expires.

Cost of insurance

• Included in standard shipments (Colissimo).
• Possible supplement for high-value artworks (contact us).

Artworks Returns & Warranties

Special Conditions for Sculptures

• No returns possible on custom artworks (resin/bronze).
• Limited warranty to manufacturing defects (to be reported within 7 days).

For standard prints (non-customized)

• Return accepted within 14 days if the artwork is intact (return shipping costs at your expense).
• Refund after verification (possible deductions if original packaging is missing).

Tips before ordering

• Carefully check the photos and dimensions.
• Ask us for additional visuals if needed.

📞 A question? Contact us before any decision.