{"id":14,"date":"2024-10-25T21:58:14","date_gmt":"2024-10-25T21:58:14","guid":{"rendered":"https:\/\/thomasnicaise.com\/?page_id=14"},"modified":"2025-04-03T18:58:56","modified_gmt":"2025-04-03T18:58:56","slug":"livraisons-et-retours","status":"publish","type":"page","link":"https:\/\/thomasnicaise.com\/en\/livraisons-et-retours\/","title":{"rendered":"Deliveries and Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2489f09 e-flex e-con-boxed e-con e-parent\" data-id=\"2489f09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7451ab elementor-widget elementor-widget-text-editor\" data-id=\"c7451ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Delivery of Artworks<\/span><\/h2><p><span style=\"font-weight: 300;\">Your orders are carefully shipped, mostly via <\/span><span style=\"font-weight: 400;\">La Poste (Colissimo tracked)<\/span><span style=\"font-weight: 300;\"> for France and internationally, depending on the destination.<\/span><\/p><h3><span style=\"font-weight: 400;\">Delivery Zones &amp; Restrictions<\/span><\/h3><p><span style=\"font-weight: 300;\">Certain countries or regions may be excluded due to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Of the <\/span><span style=\"font-weight: 400;\">customs restrictions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Of the <\/span><span style=\"font-weight: 400;\">fragility of artworks<\/span><span style=\"font-weight: 300;\"> (very large formats or bronze pieces)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Of the <\/span><span style=\"font-weight: 400;\">local logistical conditions<\/span><\/li><\/ul><p><span style=\"font-weight: 300;\">\u00a0<br \/><\/span><strong>Check exclusions and conditions on the website of <a href=\"https:\/\/www.laposte.fr\/particulier\/outils\/suivre-vos-envois\" target=\"_blank\" rel=\"noopener\">La Poste Internationale<\/a>.<\/strong><\/p><h3>\u00a0<\/h3><h3><span style=\"font-weight: 400;\">Customs Fees &amp; Taxes<\/span><\/h3><p><span style=\"font-weight: 300;\">For deliveries outside the EU:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Of the <\/span><span style=\"font-weight: 400;\">customs fees<\/span><span style=\"font-weight: 300;\"> may be applied upon arrival.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">These costs are <\/span><span style=\"font-weight: 400;\">the customer's responsibility<\/span><span style=\"font-weight: 300;\"><span style=\"font-weight: 300;\"> and must be paid to release the package.<\/span><\/span><p>\u00a0<\/p><\/li><\/ul><p><strong>\u00a0Estimate possible fees with the <a href=\"https:\/\/www.douane.gouv.fr\/\" target=\"_blank\" rel=\"noopener\">customs simulator<\/a>.<\/strong><\/p><h2>\u00a0<\/h2><h2 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Insurance &amp; Liabilities<\/span><\/h2><h3>\u00a0<\/h3><h3><span style=\"font-weight: 400;\">During transport<\/span><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">All artworks are <\/span><span style=\"font-weight: 400;\">insured against damage and loss<\/span><span style=\"font-weight: 300;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">In case of an incident, you must:<\/span><ol><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Refuse the package<\/span><span style=\"font-weight: 300;\"> if the packaging is damaged.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Contact us within 48h<\/span><span style=\"font-weight: 300;\"> with photos for declaration.<br \/><br \/><\/span><\/li><\/ol><\/li><\/ul><p><strong>\u26a0\ufe0f Once the package is accepted without reservation, the insurance liability expires.<\/strong><\/p><h3>\u00a0<\/h3><h3><span style=\"font-weight: 400;\">Cost of insurance<\/span><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Included<\/span><span style=\"font-weight: 300;\"> in standard shipments (Colissimo).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Possible supplement<\/span><span style=\"font-weight: 300;\"> for high-value artworks (contact us).<\/span><\/li><\/ul><h2>\u00a0<\/h2><h2 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Artworks Returns &amp; Warranties<\/span><\/h2><h3>\u00a0<\/h3><h3><span style=\"font-weight: 400;\">Special Conditions for Sculptures<\/span><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No returns possible<\/span><span style=\"font-weight: 300;\"> on <\/span><span style=\"font-weight: 400;\">custom artworks<\/span><span style=\"font-weight: 300;\"> (resin\/bronze).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limited warranty<\/span><span style=\"font-weight: 300;\"> to manufacturing defects (to be reported within 7 days).<\/span><\/li><\/ul><h3>\u00a0<\/h3><h3><span style=\"font-weight: 400;\">For standard prints (non-customized)<\/span><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Return accepted within <\/span><span style=\"font-weight: 400;\">14 days<\/span><span style=\"font-weight: 300;\"> if the artwork is intact (return shipping costs at your expense).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refund after verification<\/span><span style=\"font-weight: 300;\"> (possible deductions if original packaging is missing).<\/span><\/li><\/ul><h3>\u00a0<\/h3><h3><span style=\"font-weight: 400;\">Tips before ordering<\/span><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Carefully check the <\/span><span style=\"font-weight: 400;\">photos and dimensions<\/span><span style=\"font-weight: 300;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Ask us for <\/span><span style=\"font-weight: 400;\">additional visuals<\/span><span style=\"font-weight: 300;\"> if needed.<\/span><\/li><\/ul><p><span style=\"font-weight: 300;\">\ud83d\udcde <\/span><span style=\"font-weight: 400;\">A question?<\/span><span style=\"font-weight: 300;\"> Contact us before any decision.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Livraison des \u0152uvres d&rsquo;Art Vos commandes sont exp\u00e9di\u00e9es avec soin, majoritairement via La Poste (Colissimo suivi) pour la France et l\u2019international, en fonction de la destination. Zones de livraison &amp; Restrictions Certains pays ou r\u00e9gions peuvent \u00eatre exclus en raison : Des restrictions douani\u00e8res De la fragilit\u00e9 des \u0153uvres (formats tr\u00e8s grands ou pi\u00e8ces en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thomasnicaise.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thomasnicaise.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thomasnicaise.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thomasnicaise.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thomasnicaise.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/thomasnicaise.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/thomasnicaise.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}